Return and Refund Policy

Effective Date: 09/15/2025

At vickyinteriors, we are committed to ensuring customer satisfaction with every purchase. This Return and Refund Policy outlines your rights and our procedures regarding returns, exchanges, and refunds.

1. Condition of Products
We only sell products in new condition.

2. Return Eligibility
We accept returns for both defective and non-defective products.

• Items must be returned within 3 days of purchase.
• Products should be in their original condition and packaging, with proof of purchase.

3. Return Method
All returns must be made in-store at:
Mega Mall, Eastleigh, First Avenue, Nairobi, Kenya.

4. Exchanges
We accept exchanges for eligible products within the 3-day return window, subject to stock availability.

5. Refunds

• All refunds will be processed in Kenyan Shillings (KES).
• No restocking fee will be charged.
• Refunds will be processed within 7 days after we receive and inspect the returned product.

6. Non-Returnable Items
Certain items may not be eligible for return due to hygiene or custom-order specifications. This will be clearly communicated at the time of purchase.

7. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Phone: 0742431633